FAQ

FAQ


Product Questions

How does ProDen PlaqueOff® work?

Unlike other methods of plaque control ProDen PlaqueOff® works systemically i.e. through the blood stream. It is thought to affect the ability of plaque to ‘stick’ to surfaces in the mouth and softens hard tartar deposits. Improvements should start to be seen between 3 and 8 weeks.

What does ProDen PlaqueOff® Powder contain?

ProDen PlaqueOff® Powder is made exclusively from the North Atlantic alga Ascophyllum nodosum.

Who can use ProDen PlaqueOff® and how should it be used?

It can be used by all cats and dogs, and we recommend starting when the animal has got its permanent teeth. The dosage depends on the weight of the animal.

How long can I give my pet ProDen PlaqueOff®?

The product should be given regularly in accordance with the dosage instructions. Results can usually be seen within 2-3 weeks. The positive effect can be seen as long as the product is taken, but disappears when you stop using it. The product is safe and can be used continuously.

Can I stop brushing my dog´s teeth?

ProDen PlaqueOff® Powder is not a substitute for tooth brushing. It is a complement to brushing and the combination will help remove plaque and tartar and keep your pet’s mouth clean.

Are there any side effects?

There are no known side effects, however, due to the rich iodine content of seaweed, this product may not be suitable for animals undergoing thyroid treatment. If unsure, consult your vet for advice before starting using ProDen PlaqueOff®.

How should ProDen PlaqueOff® Powder be used?

It should be used once daily and can be added to wet or dry food.

What do I do if my pet still has bad breath?

Persistent bad breath may be an indication of a more serious underlying condition and you should consult your veterinary professional.

Is ProDen PlaqueOff® safe to use if your dog or cat has thyroid problems?

Animals having problems with the thyroid gland must be careful with their intake of iodine. Since algae, including Ascophyllum nodosum, have a naturally high iodine content, we do not recommend that animals with thyroid problems use this product without a prior consultation with a veterinarian.

Can pregnant and lactating cats and dogs use ProDen PlaqueOff®?

No studies have been carried out with specific focus on the effects of ProDen PlaqueOff® on pregnant or lactating animals. Therefore, we do not recommend giving the product to pets that are pregnant or lactating.

ProDen PlaqueOff® Powder dosage instructions.

ProDen PlaqueOff® Powder should be used once daily and can be added to wet and dry food.

Dogs under 10 kg 1/2 – 1 scoop*/day
Dogs between 10 kg and 25 kg 1 – 2 scoops*/day
Dogs over 25 kg 2 scoops*/day

*measuring scoop included in the box

Start with a smaller dose to get your pet accustomed to the taste, then increase to the recommended dosage. Sprinkle the product on top of the food or mix it with the dry or wet food once a day. How long it takes before you notice an effect on tartar and bad breath may vary for each individual. If the desired effect is not achieved after 2 months you can increase the dose. Aim to return to the recommended dose when the effect has been attained.

ProDen PlaqueOff® Dental Bites dosage instructions.

Give ProDen PlaqueOff® Dental Bites to your pet daily.

ProDen PlaqueOff®
Dental Bites (60 g)
​Cats and small dogs up to 10 kg ​4 – 8 Dental Bites/day* (continuously)
ProDen PlaqueOff®
Dental Bites (150 g)

​Dogs between 10 kg and 25 kg 2 – 4 Dental Bites/day* (continuously)
​​Dogs over 25 kg ​4 – 5 Dental Bites/day* (continuously)

*always leave fresh water available.

ProDen PlaqueOff® Powder Cat dosage instructions.

1 scoop daily*. It should be used once daily and can be added to wet and dry food.

*measuring scoop included in the box

Start with a smaller dose to get your cat accustomed to the taste, then increase to the recommended dosage. Sprinkle the product on top of the food or mix it with the dry or wet food once a day. How long it takes before you notice an effect on tartar and bad breath is individual. If the desired effect is not achieved after 2 months you can increase the dose. Aim to return to the recommended dose when the effect has been attained.

Store Questions

How do I contact customer service?

Go to the Contact Information page.

How much is shipping?

Shipping cost is €3.99 per order, we offer FREE shipping on orders over €40.

What's Autoship?

You need to feed your pets regularly (don’t forget)! Instead of having to drive to the store every couple of weeks, we make setting up auto-delivery easy as 1-2-3! You set the timeframe and quantities. You can pause, cancel, or change any part of your schedule. There’s no charge to set up Autoship and we never, ever charge a membership fee.

How long does it take to get my order?

Over 90 percent of orders are packed and dispatched within 48 hours of placement. Delivery times are reliant upon normal delivery hours. It is important to note that orders can only be dispatched from Monday to Friday. Normally, a delivery time of 3-14 working days will be expected. Due to customs in South America and Australia, the delivery time can be up to a month or more. There are some times during the year that delivery could be delayed due to holidays. We ship worldwide.

Can I track the status of my order?

Simply go to Your Account to get the latest on your order status. Of course you can also call us and we’ll check it for you! We’d love to hear from you.

Who will be delivering my order?

We ship via Postnord.se and other premium carriers to provide you with the fastest and most reliable service available.

Do you ship internationally?

Yes, we ship worldwide. Shipping cost is €3.99 per order.

What is your Return Policy?
What is your Privacy Policy?

Read our Privacy Policy.